Operations Specialist

Staff accountants rotate across engagements in their first two years to see different industries. Clients range from family-owned businesses to companies with several billion in revenue.

The role:

Grover Associates is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. The company is based in Thiruvananthapuram, India. The team is distributed across several countries. We engage team members in the US as full-time contractors. Most of our contractors have been with us for more than two years.

Job duties:

• Answer calls from customers, technicians and vendors
• Confirm appointments with customers and send updates on delays
• Schedule jobs and service appointments in ServiceTitan or a similar system
• Update weekly reports on jobs completed, backlog and callbacks
• Organize onboarding paperwork and safety training for new field staff
• Coordinate permits and inspections with local agencies
• Order parts and materials and confirm delivery dates with vendors
• Process purchase orders and match packing slips to invoices

What you'll need:

• 7+ years of experience in operations, logistics, dispatch or office administration
• Valid driver's license for occasional site or supplier runs
• Comfortable on the phone with customers and vendors
• Calm when the schedule changes several times a day
• Clear written communication

Desirable:

• Knowledge of local permitting processes
• ServiceTitan, Jobber or FieldEdge experience
• Smartsheet or monday

What you get:

Starting pay: $32.00-$35.50 per hour, depending on experience and certifications.

• Paid in USD
• Flexible hours
• Company laptop
• Monthly internet allowance

Grover Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Grover Associates.