Operations Specialist

Since 1972, the firm has grown through acquisitions of independent advisory practices. We process billions of card transactions a year for merchants, banks and software platforms.

Overview

Conseil Ouest is hiring an Operations Specialist to work remotely from the US. We need someone organized who can juggle changing priorities and keep accurate records. Reports to the Operations Manager and works with dispatch, purchasing and billing every day. We are headquartered in Paris and have been hiring remotely since 2020. Employment is through our payroll partner in the US. Salary is paid monthly in USD. Core hours are 10:00 to 15:00 CET.

Main duties

• Track open work orders and follow up on overdue jobs.
• Maintain vehicle, equipment and certification records.
• Confirm appointments with customers and send updates on delays.
• Enter completed work and technician time for billing.
• Organize onboarding paperwork and safety training for new field staff.
• Prepare job packets with drawings, permits and customer information.
• Process purchase orders and match packing slips to invoices.
• Update weekly reports on jobs completed, backlog and callbacks.

Qualifications

• 5+ years of experience in operations, logistics, dispatch or office administration.
• Valid driver's license for occasional site or supplier runs.
• Able to learn scheduling or ERP software quickly.
• Calm when the schedule changes several times a day.
• Comfortable on the phone with customers and vendors.
• Clear written communication.

Preferred

• ServiceTitan, Jobber or FieldEdge experience.
• Bilingual English and Spanish.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Why work with us

• Company laptop.
• Home office setup budget.
• Flexible hours.
• 24 days paid time off.
• Wellness allowance.

Conseil Ouest is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Conseil Ouest SARL.