Operations Director - Remote

Products include endpoint protection, email security and a cloud posture management platform. Cotter Labs protects more than 4,000 organisations, from regional hospitals to Fortune 500 manufacturers.

The position:

We are adding an Operations Director - Remote to our operations team. This role owns labour planning, productivity, safety and on-time performance for the site. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Job duties:

• Investigate safety incidents and follow through on corrective actions
• Lead four supervisors and hold weekly one-on-ones with each
• Build labour schedules that meet volume forecasts without excess overtime
• Handle escalated customer complaints and service failures
• Manage daily operations and staffing across first and second shift
• Approve purchases and vendor contracts within your spending authority

Qualifications:

• 12+ years of operations management experience, including managing supervisors
• Available for occasional weekend and off-shift coverage
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Track record of improving productivity and cost metrics

Preferred:

• Distribution, logistics or field service background
• Bilingual English and Spanish
• Power BI or Tableau reporting
• Multi-site management

₹35-40 LPA

Perks and benefits:

• Paid parental leave
• Company laptop
• Annual team retreat
• Co-working space stipend
• Public holidays observed per your country
• 24 days paid time off
• Annual learning budget

If you are shortlisted, we will reach out to set up a first call.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cotter Labs.