Operations Director

Lanterncraft is a management and technology consulting firm with 9,900 employees worldwide.

We are replacing a colleague who is moving away. The Operations Director runs daily operations for a distribution and service business with about 120 employees across two shifts. This position is on site in Madrid.

Main duties

• Handle escalated customer complaints and service failures
• Hire, train and develop supervisors and leads
• Plan peak season staffing and temporary labour
• Own the operating budget for labour, supplies and equipment
• Set productivity targets and track performance against them

What you'll need

• 8+ years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Available for occasional weekend and off-shift coverage
• Clear communicator with hourly staff and executives alike

Benefits

Pay: €56,000 - €74,000 per year

• Private health insurance
• Meal vouchers
• Life insurance
• Training budget
• Flexible start and finish times

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanterncraft Corp..