Operations Director

Headquartered in Lucknow since 2006, the company now sells in 40 countries and supports customers in 11 languages. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Founded in 2006, we now have 350 employees.

The position

Joshi Technologies is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. This role is fully remote within India. Flexible hours with a daily team call in the morning. Please make sure you have dependable internet and backup power.

What you'll be doing

• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Own the operating budget for labour, supplies and equipment
• Build labour schedules that meet volume forecasts without excess overtime

Minimum qualifications

• 8+ years of operations management experience, including managing supervisors
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Clear communicator with hourly staff and executives alike
• Available for occasional weekend and off-shift coverage

Preferred qualifications

• Bilingual English and Spanish
• Power BI or Tableau reporting
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS

Compensation: ₹15,00,000 - ₹20,50,000 per annum

Pay and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Gratuity
• Flexible hours
• Internet reimbursement

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Joshi Technologies.