Operations Coordinator

Who we are:

Tokai Consulting is an independent wealth management firm advising families, business owners and retirees.

About the role:

This is a backfill for a team member who moved to another team. Good fit for someone with a couple of years in an admin, logistics or customer service role. Remote position. Most of the team is in Nagoya, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Organise onboarding paperwork and safety training for new field staff.
• Update weekly reports on jobs completed, backlog and callbacks.
• Answer calls from customers, technicians and vendors.
• Confirm appointments with customers and send updates on delays.
• Track open work orders and follow up on overdue jobs.
• Support the operations manager with special projects and audits.
• Process purchase orders and match packing slips to invoices.
• Coordinate permits and inspections with local agencies.

What we're looking for:

• 3-5 years of experience in operations, logistics, dispatch or office administration.
• Calm when the schedule changes several times a day.
• Able to learn scheduling or ERP software quickly.
• High school diploma required; associate or bachelor's degree preferred.
• Clear written communication.
• Organised and detail oriented.

Pay and benefits:

• Paid leave.
• Flexible hours.
• Remote work allowed.
• Social insurance.
• Bonus twice a year.

Only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tokai Consulting Co., Ltd..