Operations Coordinator

We manage several hundred million in annual media spend for national brands. Timesheets are due daily, broken out by client and task.

The position:

Scott Marketing is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. Our headquarters is in Austin, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing:

• Track open work orders and follow up on overdue jobs.
• Schedule jobs and service appointments in ServiceTitan or a similar system.
• Organise onboarding paperwork and safety training for new field staff.
• Answer calls from customers, technicians and vendors.
• Prepare job packets with drawings, permits and customer information.
• Update weekly reports on jobs completed, backlog and callbacks.

Qualifications:

• 2-4 years of experience in operations, logistics, dispatch or office administration.
• Valid driver's licence for occasional site or supplier runs.
• Comfortable on the phone with customers and vendors.
• Calm when the schedule changes several times a day.
• Strong Excel or Google Sheets skills.

Preferred:

• Bilingual English and Spanish.
• Purchasing or inventory experience.
• Construction, HVAC or field service background.
• ServiceTitan, Jobber or FieldEdge experience.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What you get:

• Paid in USD.
• Annual rate review.
• Monthly internet allowance.

The posting will close once we have a strong shortlist.

Candidates must be eligible to work in Egypt.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Marketing.