Operations Coordinator - Remote

About us:

Our managed detection and response service is built on CrowdStrike, SentinelOne and Microsoft Defender. The product is a vulnerability management platform that scans networks and ranks fixes by real-world risk.

About the role:

The Operations Coordinator - Remote keeps work orders, schedules and paperwork moving between the office, field crews and customers. Reports to the Operations Manager and works with dispatch, purchasing and billing every day.

In your first few months you will:

• Confirm appointments with customers and send updates on delays.
• Coordinate permits and inspections with local agencies.
• Answer calls from customers, technicians and vendors.
• Enter completed work and technician time for billing.
• Support the operations manager with special projects and audits.

About you:

• 2+ years of experience in operations, logistics, dispatch or office administration.
• Organised and detail oriented.
• High school diploma required; associate or bachelor's degree preferred.
• Clear written communication.
• Comfortable on the phone with customers and vendors.

Also helpful:

• Bilingual English and Spanish.
• Purchasing or inventory experience.
• Smartsheet or monday.

Benefits:

• 20 days paid time off.
• Co-working space stipend.
• Wellness allowance.
• Paid parental leave.
• Annual salary review.
• Company laptop.
• Paid sick days.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vancouver Threat Labs.