Operations Coordinator

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

About the role:

Pineline is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. This is an office role in Cape Town. Lots of phone, email and spreadsheet work. Our team is spread across 14 countries. Headquarters is in Rome. Employment is through our payroll partner in South Africa. Salary is paid monthly in local currency. Core hours are 10:00 to 15:00 CET. You will need a reliable internet connection and a quiet place to work.

Duties:

• Schedule jobs and service appointments in ServiceTitan or a similar system.
• Track open work orders and follow up on overdue jobs.
• Prepare job packets with drawings, permits and customer information.
• Coordinate permits and inspections with local agencies.
• Maintain vehicle, equipment and certification records.
• Update weekly reports on jobs completed, backlog and callbacks.

Qualifications:

• 2-4 years of experience in operations, logistics, dispatch or office administration.
• Calm when the schedule changes several times a day.
• Organised and detail oriented.
• Clear written communication.

Preferred qualifications:

• Construction, HVAC or field service background.
• Bilingual English and Spanish.

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Salary: R35,000 - R47,000 pcm

Perks and benefits:

• Paid sick days.
• Annual team retreat.
• Health insurance through our employer-of-record partner.
• Annual learning budget.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.