Operations Coordinator

About us:

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Clients use us for temp-to-hire, direct hire and seasonal ramp-ups.

This is a new role. The team has doubled in size over the past year. Orchardlane Talent is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. We hire in Sri Lanka through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. We ship you a laptop and accessories before your first day.

Key responsibilities:

Track open work orders and follow up on overdue jobs. Prepare job packets with drawings, permits and customer information. Schedule jobs and service appointments in ServiceTitan or a similar system. Organise onboarding paperwork and safety training for new field staff. Maintain vehicle, equipment and certification records.

Requirements:

2-4 years of experience in operations, logistics, dispatch or office administration. Organised and detail oriented. Comfortable on the phone with customers and vendors. Able to learn scheduling or ERP software quickly.

Desirable:

Knowledge of local permitting processes.

Compensation and benefits:

Compensation: LKR 160,000 - LKR 220,000 a month

Home office setup budget. 20 days paid time off. Annual learning budget. Performance bonus.

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orchardlane Talent.