Operations Coordinator

Applicants can apply, onboard and pick up shifts through our mobile app. We put over 80,000 people to work each week in industrial, office, IT and healthcare roles. Branch hours are 7:30 to 5, with one person on call for after-hours orders.

About the role

This is a backfill for a team member who moved to another team. This is an office role in Dhaka. Lots of phone, email and spreadsheet work. Nickelbrook Labour Services is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. Remote within Bangladesh. The team meets in Dhaka once a quarter, travel covered. Strong written English is important, since much of our work is async.

What you'll be doing

• Answer calls from customers, technicians and vendors
• Track open work orders and follow up on overdue jobs
• Organise onboarding paperwork and safety training for new field staff
• Update weekly reports on jobs completed, backlog and callbacks
• Prepare job packets with drawings, permits and customer information
• Coordinate permits and inspections with local agencies
• Confirm appointments with customers and send updates on delays
• Schedule jobs and service appointments in ServiceTitan or a similar system

Required qualifications

• 3+ years of experience in operations, logistics, dispatch or office administration
• Organised and detail oriented
• Clear written communication
• Strong Excel or Google Sheets skills

Preferred qualifications

• Construction, HVAC or field service background
• Knowledge of local permitting processes
• Purchasing or inventory experience
• Bilingual English and Spanish

Schedule: Monday to Friday, 7:30 AM to 4:30 PM, with a rotating Saturday on-call

Pay: BDT 37,000 - BDT 44,000 per month

Compensation and benefits

• Medical insurance
• Provident fund
• Paid leave
• Life insurance

Please mention your notice period and expected salary.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nickelbrook Labor Services.