Operations Coordinator

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Job summary:

The Operations Coordinator keeps work orders, schedules and paperwork moving between the office, field crews and customers. Good fit for someone with a couple of years in an admin, logistics or customer service role. Hybrid, with three days a week in our Accra office.

Job duties:

• Track open work orders and follow up on overdue jobs
• Update weekly reports on jobs completed, backlog and callbacks
• Schedule jobs and service appointments in ServiceTitan or a similar system
• Organise onboarding paperwork and safety training for new field staff
• Support the operations manager with special projects and audits
• Order parts and materials and confirm delivery dates with vendors

What you need:

• High school diploma required; associate or bachelor's degree preferred
• Comfortable on the phone with customers and vendors
• Able to learn scheduling or ERP software quickly
• Valid driver's licence for occasional site or supplier runs
• Clear written communication
• Organised and detail oriented

Preferred:

• Bilingual English and Spanish
• Construction, HVAC or field service background
• Purchasing or inventory experience
• Smartsheet or monday

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Perks and benefits:

• Medical cover
• Pension contribution
• Annual leave
• Hybrid working
• Life cover
• Data and airtime allowance
• 13th month salary

Relocation support is available for the right candidate.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..