Operations Coordinator

Larchwater employs 4,800 people across engineering hubs in Huntsville and three other locations, building ERP software for mid-market manufacturers. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts.

Position summary:

The Operations Coordinator keeps work orders, schedules and paperwork moving between the office, field crews and customers. This role is fully remote within the US. Clear written English is a must, as the team works across time zones.

Main duties:

• Schedule jobs and service appointments in ServiceTitan or a similar system
• Track open work orders and follow up on overdue jobs
• Update weekly reports on jobs completed, backlog and callbacks
• Process purchase orders and match packing slips to invoices
• Prepare job packets with drawings, permits and customer information

Minimum qualifications:

• 3+ years of experience in operations, logistics, dispatch or office administration
• Strong Excel or Google Sheets skills
• Calm when the schedule changes several times a day
• Comfortable on the phone with customers and vendors
• High school diploma required; associate or bachelor's degree preferred
• Able to learn scheduling or ERP software quickly
• Clear written communication

Nice to have:

• Knowledge of local permitting processes
• Purchasing or inventory experience
• Bilingual English and Spanish
• Smartsheet or monday

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Pay and benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Paid parental leave
• Equity
• Dental insurance

Larchwater is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Larchwater.