Operations Coordinator

Role overview:

This is a new position created as the team has grown over the last year. This is an office role in Lagos. Lots of phone, email and spreadsheet work. Fully remote. You can work from anywhere in Nigeria. Please make sure you have dependable internet and backup power.

Responsibilities:

• Answer calls from customers, technicians and vendors
• Schedule jobs and service appointments in ServiceTitan or a similar system
• Enter completed work and technician time for billing
• Prepare job packets with drawings, permits and customer information
• Organise onboarding paperwork and safety training for new field staff
• Coordinate permits and inspections with local agencies
• Track open work orders and follow up on overdue jobs
• Support the operations manager with special projects and audits

You'll need:

• 2-4 years of experience in operations, logistics, dispatch or office administration
• Strong Excel or Google Sheets skills
• Organised and detail oriented

Schedule: Monday to Friday, 7:30 AM to 4:30 PM, with a rotating Saturday on-call

Compensation and benefits:

• Medical cover
• Pension contribution
• Annual leave
• Life cover

About the company:

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Lagos National Bank is a regional bank with over 200 branches and 210 employees across Lagos State. Banking holidays are paid days off.

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lagos National Bank.