Operations Coordinator

About the company

Founded as a farmers' mutual in 1953, the company is now one of the larger mutual insurers in the US. We started in 1953 and have grown to about 320 people. January renewals keep everyone busy for a few weeks.

The position

We are adding an Operations Coordinator to our operations team. Reports to the Operations Manager and works with dispatch, purchasing and billing every day. This is an office role in Nagpur. Lots of phone, email and spreadsheet work. The company is based in Fort Worth, the US. We are a distributed team spread across a few time zones. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Strong written English is important, since much of our work is async.

Main duties

• Maintain vehicle, equipment and certification records
• Track open work orders and follow up on overdue jobs
• Organise onboarding paperwork and safety training for new field staff
• Enter completed work and technician time for billing
• Order parts and materials and confirm delivery dates with vendors
• Confirm appointments with customers and send updates on delays

Required qualifications

• 2+ years of experience in operations, logistics, dispatch or office administration
• Comfortable on the phone with customers and vendors
• Calm when the schedule changes several times a day

Schedule: Monday to Friday, 7:30 AM to 4:30 PM, with a rotating Saturday on-call

Perks and benefits

Rate: ₹12,50,000 - ₹17,00,000 pa

• Paid parental leave
• Paid sick days
• Health insurance through our employer-of-record partner
• 24 days paid time off

We will only contact shortlisted applicants.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kittiwake Insurance Agency Inc..