Operations Coordinator

More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts. Founded in 2005, we now have 300 employees.

About the role

We are replacing a colleague who is moving away. Good fit for someone with a couple of years in an admin, logistics or customer service role. Hybrid. You will need to be in Long Beach at least two days per week.

Responsibilities

• Schedule jobs and service appointments in ServiceTitan or a similar system
• Support the operations manager with special projects and audits
• Answer calls from customers, technicians and vendors
• Prepare job packets with drawings, permits and customer information
• Confirm appointments with customers and send updates on delays
• Update weekly reports on jobs completed, backlog and callbacks
• Coordinate permits and inspections with local agencies
• Track open work orders and follow up on overdue jobs

Qualifications

• 3-5 years of experience in operations, logistics, dispatch or office administration
• Calm when the schedule changes several times a day
• Organized and detail oriented
• Valid driver's license for occasional site or supplier runs
• Comfortable on the phone with customers and vendors

Nice to have

• ServiceTitan, Jobber or FieldEdge experience
• Construction, HVAC or field service background

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Salary: $58,000 - $67,000 per year

Perks and benefits

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Paid holidays
• Annual bonus
• Employee discount
• Free parking
• Professional development budget

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kilnworks Labs.