Operations Coordinator

We process billions of card transactions a year for merchants, banks and software platforms. Advisors, operations, compliance and technology teams total roughly 1,600 people.

Role overview:

We have an immediate opening for an Operations Coordinator in New York City. This is an office role in New York City. Lots of phone, email and spreadsheet work. The work is on site and cannot be done remotely.

In this role you will:

• Coordinate permits and inspections with local agencies.
• Organize onboarding paperwork and safety training for new field staff.
• Enter completed work and technician time for billing.
• Order parts and materials and confirm delivery dates with vendors.
• Support the operations manager with special projects and audits.
• Process purchase orders and match packing slips to invoices.
• Maintain vehicle, equipment and certification records.
• Schedule jobs and service appointments in ServiceTitan or a similar system.

Minimum qualifications:

• 2-4 years of experience in operations, logistics, dispatch or office administration.
• Clear written communication.
• Valid driver's license for occasional site or supplier runs.
• Comfortable on the phone with customers and vendors.
• High school diploma required; associate or bachelor's degree preferred.
• Organized and detail oriented.
• Able to learn scheduling or ERP software quickly.

Preferred qualifications:

• ServiceTitan, Jobber or FieldEdge experience.
• Smartsheet or monday.

Pay range: $68,000 - $87,000 annually. Final offer will depend on experience.

What we offer:

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Three weeks of PTO to start.
• Flexible spending account.
• 12 weeks of paid parental leave.
• Health savings account (HSA) with employer contribution.

Kettleloop provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kettleloop.