Operations Coordinator

We employ 2,100 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Los Angeles and five other cities support agents and policyholders.

Job summary:

The Operations Coordinator keeps work orders, schedules and paperwork moving between the office, field crews and customers. Remote within the US. The team meets in Los Angeles once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing:

• Support the operations manager with special projects and audits.
• Update weekly reports on jobs completed, backlog and callbacks.
• Prepare job packets with drawings, permits and customer information.
• Track open work orders and follow up on overdue jobs.
• Organize onboarding paperwork and safety training for new field staff.

What you need:

• 3+ years of experience in operations, logistics, dispatch or office administration.
• Calm when the schedule changes several times a day.
• Organized and detail oriented.
• Able to learn scheduling or ERP software quickly.

Preferred:

• Purchasing or inventory experience.
• Construction, HVAC or field service background.
• Bilingual English and Spanish.
• ServiceTitan, Jobber or FieldEdge experience.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $61,000 - $81,000 annually. Final offer will depend on experience.

What you get:

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Referral program.
• Dental insurance.
• Annual bonus.
• Tuition reimbursement.

EOE. We participate in E-Verify.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Keelloop Assurance Inc..