Operations Coordinator

Residential home services operate under several local brands with shared dispatch and training. Founded in 1972, we now have 370 employees.

Overview:

Looking for an Operations Coordinator who wants to stay somewhere for a while. This is an office role in Helsinki. Lots of phone, email and spreadsheet work. We need someone organised who can juggle changing priorities and keep accurate records.

Key responsibilities:

• Answer calls from customers, technicians and vendors
• Organise onboarding paperwork and safety training for new field staff
• Track open work orders and follow up on overdue jobs
• Order parts and materials and confirm delivery dates with vendors
• Coordinate permits and inspections with local agencies
• Update weekly reports on jobs completed, backlog and callbacks
• Confirm appointments with customers and send updates on delays

What you need:

• 3+ years of experience in operations, logistics, dispatch or office administration
• Organised and detail oriented
• Valid driver's licence for occasional site or supplier runs
• Comfortable on the phone with customers and vendors
• Able to learn scheduling or ERP software quickly
• Clear written communication
• High school diploma required; associate or bachelor's degree preferred

Preferred qualifications:

• Smartsheet or monday
• ServiceTitan, Jobber or FieldEdge experience
• Purchasing or inventory experience

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Why work with us:

• Flexible working hours

Candidates must be eligible to work in Finland.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hirvonen LVI Oy.