Operations Coordinator

We serve more than two million consumer, small business and commercial clients. Digital adoption is high, and over 70 percent of transactions now happen on mobile.

About the role

We're looking for an Operations Coordinator to join our team. This is a remote role. Good fit for someone with a couple of years in an admin, logistics or customer service role. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Working hours overlap with Central European Time. Day-to-day communication is in Slack and Google Meet.

Job duties

• Confirm appointments with customers and send updates on delays
• Order parts and materials and confirm delivery dates with vendors
• Answer calls from customers, technicians and vendors
• Enter completed work and technician time for billing
• Organise onboarding paperwork and safety training for new field staff
• Prepare job packets with drawings, permits and customer information
• Track open work orders and follow up on overdue jobs
• Maintain vehicle, equipment and certification records

Minimum qualifications

• 3+ years of experience in operations, logistics, dispatch or office administration
• Strong Excel or Google Sheets skills
• Comfortable on the phone with customers and vendors
• Able to learn scheduling or ERP software quickly
• High school diploma required; associate or bachelor's degree preferred
• Clear written communication

Nice to have

• Bilingual English and Spanish
• Knowledge of local permitting processes
• Smartsheet or monday
• ServiceTitan, Jobber or FieldEdge experience

Schedule: Monday to Friday, 7:30 AM to 4:30 PM, with a rotating Saturday on-call

Pay and benefits

• Wellness allowance
• Two weeks of paid leave at year end
• Health insurance through our employer-of-record partner
• Paid parental leave
• Home office setup budget
• Co-working space stipend

Include your expected salary and earliest start date with your application.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clayside Financial AG.