Operations Assistant

The firm is employee-owned, with its largest studio in Kathmandu.

Position summary:

The previous person in this role moved to another team. We need someone organised who can juggle changing priorities and keep accurate records. JM Design is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. You can work from home anywhere in Nepal. We have no office requirement. A stable internet connection and a backup power option are required.

Responsibilities:

• Order parts and materials and confirm delivery dates with vendors
• Support the operations manager with special projects and audits
• Track open work orders and follow up on overdue jobs
• Coordinate permits and inspections with local agencies
• Enter completed work and technician time for billing
• Schedule jobs and service appointments in ServiceTitan or a similar system
• Organise onboarding paperwork and safety training for new field staff

Qualifications:

• 1+ years of experience in operations, logistics, dispatch or office administration
• Clear written communication
• Strong Excel or Google Sheets skills
• Calm when the schedule changes several times a day
• High school diploma required; associate or bachelor's degree preferred
• Valid driver's licence for occasional site or supplier runs

Preferred qualifications:

• Knowledge of local permitting processes
• Construction, HVAC or field service background

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What we offer:

• Medical insurance
• Paid leave
• Social Security Fund contribution
• Learning budget
• Life insurance

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JM Design.