Operations Assistant

Product, engineering and support teams work out of offices in Lahore, Punjab and two nearshore delivery centers. More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts. Code review is required on every pull request, and nobody merges their own changes.

Role overview

We are adding an Operations Assistant to our operations team. Good fit for someone with a couple of years in an admin, logistics or customer service role. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. Day-to-day communication is in Slack and Google Meet.

What you'll be doing

• Organize onboarding paperwork and safety training for new field staff.
• Confirm appointments with customers and send updates on delays.
• Track open work orders and follow up on overdue jobs.
• Answer calls from customers, technicians and vendors.
• Coordinate permits and inspections with local agencies.
• Process purchase orders and match packing slips to invoices.
• Prepare job packets with drawings, permits and customer information.

What you need

• 0-2 years of experience in operations, logistics, dispatch or office administration.
• Calm when the schedule changes several times a day.
• Comfortable on the phone with customers and vendors.
• Able to learn scheduling or ERP software quickly.
• Clear written communication.
• High school diploma required; associate or bachelor's degree preferred.
• Organized and detail oriented.

Nice to have

• Construction, HVAC or field service background.
• Purchasing or inventory experience.
• Knowledge of local permitting processes.

Starting pay: $49,000 - $61,000 per year, depending on experience and certifications.

What we offer

• Company laptop.
• Monthly internet allowance.
• 24 days paid time off.
• Flexible hours.
• Home office setup budget.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hazelvault (Pvt.) Ltd..