Lead Salesforce Administrator

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites.

Position summary

Colombo Technology Group is looking for a Lead Salesforce Administrator to join a small, steady team. CRM admin role covering HubSpot and Salesforce. Experience with either is fine if you're willing to learn the other. You can work from home anywhere in Sri Lanka. We have no office requirement. Normal working hours, Monday to Friday. Please make sure you have dependable internet and backup power.

What you'll be doing

• Train users and write how-to guides for new features.
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset.
• Work the CRM support queue.
• Administer HubSpot properties, workflows, pipelines and lists.
• Create reports and dashboards for sales, service and leadership.
• Handle data imports and mass updates with Data Loader or the Data Import Wizard.
• Review each of the three yearly Salesforce releases and plan for changes.

Required qualifications

• 8-10 years of CRM administration experience.
• Experience with data loading, deduplication and data hygiene.
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Strong knowledge of the Salesforce security model and sharing settings.
• Hands-on experience building Flows.
• Understanding of sales and service processes: leads, opportunities, cases, quotes.
• Ability to manage a request backlog and set expectations with users.

Nice to have

• Dynamics 365 Sales.
• Integration tools such as Zapier, Workato or MuleSoft.

Pay: LKR 245,000 - LKR 320,000 per month

What you get

• Flexible hours.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Colombo Technology Group.