Junior Salesforce Administrator

Who we are

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. TF Tech Support is a small IT shop: the owner, four technicians and a part-time office manager.

The role

TF Tech Support needs another Junior Salesforce Administrator to support about 150 sales, service and marketing users. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. You will need at least 4 hours of overlap with US Eastern time.

What you'll do

• Gather requirements from sales and service teams and turn them into configuration changes.
• Maintain page layouts, record types, custom objects and fields.
• Build and maintain Flows, validation rules and approval processes.
• Audit field usage and retire fields nobody fills in.
• Review each of the three yearly Salesforce releases and plan for changes.
• Clean up duplicate records and set up matching and duplicate rules.

Requirements

• Experience with data loading, deduplication and data hygiene.
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Excel skills for data prep and reconciliation.
• Hands-on experience building Flows.
• Comfort with reports, dashboards and custom report types.
• Understanding of sales and service processes: leads, opportunities, cases, quotes.

Preferred

• Integration tools such as Zapier, Workato or MuleSoft.
• Salesforce Platform App Builder or Advanced Administrator certification.
• HubSpot Operations Hub.

Compensation and benefits

• Equity.
• Company laptop.
• Annual team retreat.
• Wellness allowance.
• Home office setup budget.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TF Tech Support.