Head of Product

Our engineering, trust and safety, and customer support teams work across offices in Nashville and several other countries. Since 1988, the company has expanded from listings into payments, shipping and seller financing.

POSITION SUMMARY:

We're looking for a Head of Product to join our team. This is a remote role. Our Customer Experience team has eight engineers and a designer. The PM sets direction, writes specs and checks whether what we shipped worked. Our team is spread across 12 countries. Headquarters is in Nashville. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. You will need a stable internet connection and a backup power source (UPS or inverter).

KEY RESPONSIBILITIES:

• Make tradeoff calls on scope, timing and quality.
• Coordinate launches with marketing, sales enablement and support.
• Define success metrics and check them after each release in Amplitude, Mixpanel or Looker.
• Test prototypes with users alongside designers before engineering starts.
• Present roadmap and results to leadership and key customers.
• Review competitor products and pricing.
• Interview customers and read support tickets to understand real problems.
• Plan quarterly roadmaps with engineering and design leads.

WHAT YOU NEED:

• 12+ years of product management experience on a software product.
• Ability to prioritise with incomplete information.
• Strong writing, including the discipline to keep documents short.
• Practice running customer interviews and synthesizing findings.
• Bachelor's degree or equivalent experience.
• Understanding of how APIs, databases and web apps fit together.

BENEFITS:

• Two weeks of paid leave at year end.
• Performance bonus.
• Wellness allowance.
• Co-working space stipend.

Applications are reviewed on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arbortower.