Head of Operations

Headquartered in Brisbane, the company has grown since 2004 by acquiring regional IT providers.

Job summary

Sprucehall has an opening for a Head of Operations. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. We hire in Brazil through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need some overlap with Australian Eastern time in the mornings. You will need a reliable internet connection and a quiet place to work.

What you'll do

• Build labour schedules that meet volume forecasts without excess overtime
• Hire, train and develop supervisors and leads
• Approve purchases and vendor contracts within your spending authority
• Handle escalated customer complaints and service failures
• Set productivity targets and track performance against them

Qualifications

• 8+ years of operations management experience, including managing supervisors
• Strong Excel skills; experience with an ERP or WMS
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Comfortable with P&L or budget responsibility
• Track record of improving productivity and cost metrics
• Available for occasional weekend and off-shift coverage

Preferred qualifications

• Power BI or Tableau reporting
• Bilingual English and Spanish
• Multi-site management

What you get

• Monthly internet allowance
• Annual team retreat
• Home office setup budget
• Co-working space stipend
• Annual learning budget

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sprucehall.