Head of Operations

First Hill Bank is a regional bank with over 200 branches and 280 employees across Western Province. Wealth management, mortgage and treasury services each operate as separate lines of business.

First Hill Bank has an opening for a Head of Operations. This role owns labour planning, productivity, safety and on-time performance for the site. You can work from home anywhere in Sri Lanka. We have no office requirement. Standard office hours, Monday to Friday, with flexibility around them.

Main duties:

• Set productivity targets and track performance against them
• Lead four supervisors and hold weekly one-on-ones with each
• Approve purchases and vendor contracts within your spending authority
• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Own the operating budget for labour, supplies and equipment
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Handle escalated customer complaints and service failures

Minimum qualifications:

• 8+ years of operations management experience, including managing supervisors
• Available for occasional weekend and off-shift coverage
• Strong Excel skills; experience with an ERP or WMS
• Bachelor's degree in business, operations or supply chain, or equivalent experience

What you get:

Pay: LKR 280,000 - LKR 360,000 pcm

• Medical insurance for you and your family
• Paid leave
• Life insurance
• Learning budget
• EPF and ETF contributions
• Flexible hours

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Hill Bank.