Head of Operations

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. We started in 1992 and have grown to about 4,100 people. We keep recurring meetings to Tuesdays and Thursdays where we can.

Job summary

This is a newly created position. Reports to the VP of Operations and manages four supervisors and an operations coordinator. This role owns labour planning, productivity, safety and on-time performance for the site. This is a hybrid role. Most of the team is in the Newcastle upon Tyne office Tuesday to Thursday.

Job duties

Report weekly KPIs to leadership, including on-time delivery and cost per order. Hire, train and develop supervisors and leads. Build labour schedules that meet volume forecasts without excess overtime. Manage daily operations and staffing across first and second shift. Handle escalated customer complaints and service failures. Set productivity targets and track performance against them. Own the operating budget for labour, supplies and equipment.

Required qualifications

10+ years of operations management experience, including managing supervisors. Available for occasional weekend and off-shift coverage. Able to walk the floor for extended periods. Track record of improving productivity and cost metrics. Clear communicator with hourly staff and executives alike. Comfortable with P&L or budget responsibility.

What you get

Private medical insurance. Pension scheme with 5% employer contribution. 33 days holiday including bank holidays. Free on-site parking. Professional qualifications paid for.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopycast.