Field Service Scheduler

Small enough that one new customer makes a real difference.

Job summary

Towing company needs a night Field Service Scheduler to take calls, assign trucks and update police and motor clubs. The work is on site and cannot be done remotely.

Responsibilities

• Log all calls and actions for shift handoff.
• Communicate delays and issues to customers before they call us.
• Enter orders, bills of lading and proof of delivery in the TMS.
• Check driver paperwork for accuracy at the end of each trip.
• Coordinate roadside repairs and tow service for broken-down units.
• Keep drivers informed about detention, layovers and changes.

Qualifications

• 3-5 years of dispatch, logistics or customer service experience.
• Clear and direct phone manner.
• Typing speed of 40 WPM or better.
• Proficient with a TMS such as McLeod, TMW or Samsara, or a field service platform.
• Comfortable with multi-line phones and two or three screens at once.
• Able to make quick decisions and stick to them.

Schedule: After-hours on-call phone coverage one week per month

What we offer

Rate: PKR 54,000 - PKR 63,000 a month

• Overtime pay.

Applications are reviewed weekly.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rehman Shipping (Pvt.) Ltd..