Dispatcher - Towing

FF Express is a trucking company with more than 3,000 tractors and 520 employees. We operate terminals in Minneapolis and 25 other locations. Safety bonuses are paid quarterly.

About the role

We are replacing a colleague who is moving away. Towing company needs a night Dispatcher - Towing to take calls, assign trucks and update police and motor clubs. This is a fully remote position open to candidates anywhere in the US.

Main duties

• Schedule service calls and send technicians out in ServiceTitan or a similar system
• Enter orders, bills of lading and proof of delivery in the TMS
• Rebuild the schedule when trucks break down or jobs run long
• Book appointments with shippers and receivers
• Track trucks with GPS and ELD data and update ETAs for customers
• Monitor HOS to keep drivers legal
• Check driver paperwork for accuracy at the end of each trip

Required qualifications

• 2-4 years of dispatch, logistics or customer service experience
• Working knowledge of DOT hours-of-service rules for trucking roles
• Able to make quick decisions and stick to them
• Clear and direct phone manner
• Comfortable with multi-line phones and two or three screens at once
• Proficient with a TMS such as McLeod, TMW or Samsara, or a field service platform

Preferred

• Bilingual English/Spanish
• Towing or roadside assistance dispatch
• ServiceTitan or FieldEdge

Schedule: Rotating Saturdays, every third week

Compensation: $27.50 - $32.50 per hour

Compensation and benefits

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid sick leave
• Employee discount
• Paid training
• Tuition reimbursement
• 12 weeks of paid parental leave

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FF Express.