Director of Operations

About us:

Coralhook operates more than 200 supermarkets across Virginia. E-commerce orders are picked in store and at a dedicated fulfillment center.

The role:

Coralhook is hiring a Director of Operations for our Worcester location. On site in Worcester, Monday to Friday with some Saturday coverage during peak season.

Main duties:

• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Plan peak season staffing and temporary labor
• Investigate safety incidents and follow through on corrective actions
• Approve purchases and vendor contracts within your spending authority
• Build labor schedules that meet volume forecasts without excess overtime
• Hire, train and develop supervisors and leads
• Handle escalated customer complaints and service failures

Qualifications:

• 10+ years of operations management experience, including managing supervisors
• Able to walk the floor for extended periods
• Comfortable with P&L or budget responsibility

Benefits:

Expected salary range: $165,000 - $215,000 a year, plus bonus eligibility.

• Health insurance
• 401(k) with company match
• 12 weeks of paid parental leave
• Flexible spending account
• Hybrid work
• Vision insurance
• Professional development budget

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coralhook Corp..