Director of CRM

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Tickets live in ConnectWise and everyone logs time to the quarter hour.

The role:

Wrenfield IT needs another Director of CRM to support about 150 sales, service and marketing users. This is a hybrid role. Most of the team is in the Munich office Tuesday to Thursday.

What you'll do:

• Maintain page layouts, record types, custom objects and fields
• Work the CRM support queue
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset
• Manage users, profiles, permission sets and roles
• Audit field usage and retire fields nobody fills in
• Train users and write how-to guides for new features
• Support integrations with Account Engagement (Pardot), HubSpot or Marketo
• Handle data imports and mass updates with Data Loader or the Data Import Wizard

Required qualifications:

• 8+ years of CRM administration experience
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Ability to manage a request backlog and set expectations with users
• Experience with data loading, deduplication and data hygiene
• Comfort with reports, dashboards and custom report types
• Strong knowledge of the Salesforce security model and sharing settings

Nice to have:

• Salesforce Platform App Builder or Advanced Administrator certification
• CPQ or Revenue Cloud

Benefits:

• Company pension scheme
• Holiday pay
• Public transport ticket subsidy
• Learning budget

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield IT GmbH.