Director of Business Systems

Job summary:

We are backfilling a position after an internal move. This role sits in operations and works closely with sales leadership. You'll get a lot of small requests and a few big ones. Remote, open to candidates across Germany. We do not have many meetings. Most updates happen in writing.

Main duties:

• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset.
• Work the CRM support queue.
• Review each of the three yearly Salesforce releases and plan for changes.
• Train users and write how-to guides for new features.
• Handle data imports and mass updates with Data Loader or the Data Import Wizard.
• Build and maintain Flows, validation rules and approval processes.

Who you are:

• Experience with data loading, deduplication and data hygiene.
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Ability to manage a request backlog and set expectations with users.

Also helpful:

• Integration tools such as Zapier, Workato or MuleSoft.
• HubSpot Operations Hub.
• Salesforce Platform App Builder or Advanced Administrator certification.

Compensation and benefits:

• Virtual stock options.
• Meal allowance.
• Up to 3 days of home office per week.
• Christmas bonus.
• Learning budget.

About us:

Clients have the owner's cell number, and the owner still takes the occasional Saturday call. No call centre and no offshore help desk. When clients call, one of us picks up. Founded in 2022, we now have 28 employees. Lunch is usually whatever is closest to the client site.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sprucedesk GmbH.