Director of Business Systems - Remote

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Tickets live in ConnectWise and everyone logs time to the quarter hour.

We are backfilling a position after an internal move. West Computer Services needs another Director of Business Systems - Remote to support about 150 sales, service and marketing users.

Essential duties and responsibilities

• Manage users, profiles, permission sets and roles.
• Audit field usage and retire fields nobody fills in.
• Maintain page layouts, record types, custom objects and fields.
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset.
• Create reports and dashboards for sales, service and leadership.
• Work the CRM support queue.
• Build and maintain Flows, validation rules and approval processes.

What we're looking for

• 12+ years of CRM administration experience.
• Hands-on experience building Flows.
• Understanding of sales and service processes: leads, opportunities, cases, quotes.
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Excel skills for data prep and reconciliation.
• Experience with data loading, deduplication and data hygiene.

Bonus points

• Basic SOQL and the ability to read Apex.
• Integration tools such as Zapier, Workato or MuleSoft.

Why work with us

Pay: ₹41-52 LPA

• Home office setup budget.
• Public holidays observed per your country.
• Flexible hours.
• Monthly internet allowance.
• Annual salary review.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at West Computer Services GmbH.