Director of Business Systems

About us

Iron Range Business Technology is a small IT shop: the owner, four technicians and a part-time office manager. No call centre and no offshore help desk. When clients call, one of us picks up. Tickets live in ConnectWise and everyone logs time to the quarter hour.

The role

This is a backfill for a team member who moved to another team. CRM admin role covering HubSpot and Salesforce. Experience with either is fine if you're willing to learn the other. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will need a stable internet connection and a backup power source (UPS or inverter).

What you'll do

• Handle data imports and mass updates with Data Loader or the Data Import Wizard.
• Train users and write how-to guides for new features.
• Work the CRM support queue.
• Build and maintain Flows, validation rules and approval processes.

What we're looking for

• 10+ years of CRM administration experience.
• Ability to manage a request backlog and set expectations with users.
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Understanding of sales and service processes: leads, opportunities, cases, quotes.

Also helpful

• Basic SOQL and the ability to read Apex.
• Dynamics 365 Sales.
• CPQ or Revenue Cloud.

What you get

Pay: $3,200 - $3,800 monthly

• Company laptop.
• Monthly internet allowance.
• Flexible hours.
• Long-term engagement.

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iron Range Business Technology.