Customer Service Advisor

About the job

Since 1986, the company has distributed building materials across Uttar Pradesh. This role opened up after a team member moved internally. WC Distributors is hiring for its Returns team in Mumbai. Full-time and part-time shifts available. Remote, open to candidates across India.

Document every interaction in Zendesk or Salesforce Service Cloud.
Transfer calls to the right department with a warm handoff.
Update customer records accurately.
Meet targets for handle time, quality score and customer satisfaction.

Who you are:

2+ years of customer service, retail, hospitality or call centre experience.
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Salary range: ₹4.5-5.5 LPA

We offer health insurance for you and your family, provident fund, paid leave, gratuity, overtime pay and internet reimbursement.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WC Distributors LLP.