Customer Service Advisor

About us

Customers who call us usually reach someone who wrote the code they are asking about.

About the role

This is a backfill for a team member who moved to another team. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Kraków, Poland. The team is spread across multiple countries. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time.

Day to day

• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead

What we're looking for

• 2-4 years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Pay and benefits

Salary: $990 - $1,150 monthly

• Monthly payments via wire transfer or Wise
• Paid in USD
• Annual rate review
• Monthly internet allowance

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vetch Apps sp. z o.o..