Customer Service Advisor

More than 11,200 employees work on the product, from search ranking to fraud detection. Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it.

About the role:

Velvetset is hiring for its Customer Care team in Karachi. Full-time and part-time shifts available. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time. A stable internet connection and a backup power option are required.

Key responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone

What you need:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience
• Chat support experience

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Salary range: $3.00 - $3.50 an hour

What you get:

• Company laptop
• Annual rate review
• Monthly payments via wire transfer or Wise

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetset S.L..