Customer Service Advisor

Customers get quotes from several carriers at once, and we handle renewals and policy changes. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Nepal. We have no office requirement. A stable internet connection and a backup power option are required.

The job includes: look up orders, accounts and shipping status in the CRM and order system; update customer records accurately; escalate complaints that need a supervisor or another department; process returns, exchanges, refunds and address changes.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer medical insurance, company laptop, internet allowance, dashain bonus, social security fund contribution and paid leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Valley Insurance Services.