Customer Service Advisor

The role is new and comes from growth in our client base. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across India. You will need a reliable internet connection and a quiet place to work.

RESPONSIBILITIES:

Meet targets for handle time, quality score and customer satisfaction. Escalate complaints that need a supervisor or another department. Follow scripts and required disclosures on recorded lines. Transfer calls to the right department with a warm handoff. Look up orders, accounts and shipping status in the CRM and order system. Explain bills and payment options and take payments over the phone. Notice repeat problems and report them to your team lead.

WHO YOU ARE:

3-5 years of customer service, retail, hospitality or call centre experience. Must pass a background check. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Able to sit at a workstation and wear a headset for a full shift. Clear speaking voice and good listening skills. High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

PERKS AND BENEFITS:

Provident fund. Health insurance for you and your family. Internet reimbursement. Paid leave. Overtime pay. Gratuity. Accommodation provided.

ABOUT THE COMPANY:

TRS Investment Partners is a fee-only advisory practice with two advisors, a paraplanner and an office manager. We know our clients well, often three generations of the same family. Founded in 1992, we now have 31 employees.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TRS Investment Partners.