Customer Service Advisor

Retail stores, field technicians and customer care all report into regional operations teams. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Safety meetings are every Monday at 7 a.m., before trucks roll.

Role overview:

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Tri-County Fiber is hiring for its operations team in Karachi. Full-time and part-time shifts available. We engage team members in Pakistan as full-time contractors. Most of our contractors have been with us for more than two years. Our standups are at 9:00 AM Pacific. You need a reliable internet connection and somewhere quiet to work.

What you'll do:

• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• Typing speed of at least 35 WPM

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits:

• Annual rate review
• Company laptop

Let us know your current notice period and salary expectations.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-County Fiber Inc..