Customer Service Advisor

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Founded in 1973, we now have 2,900 employees.

Job summary:

Torres Apps is hiring for its Billing team in Dhaka. Full-time and part-time shifts available. Our headquarters is in San Francisco, and about a third of the team works remotely from other countries. We engage team members in Bangladesh as full-time contractors. Most of our contractors have been with us for more than two years. Our standups are at 9:00 AM Pacific.

In this role you will:

Follow scripts and required disclosures on recorded lines. Transfer calls to the right department with a warm handoff. Meet targets for handle time, quality score and customer satisfaction. Complete required training and quality coaching sessions. Document every interaction in Zendesk or Salesforce Service Cloud. Call customers back on open issues within the promised timeframe. Notice repeat problems and report them to your team lead.

Qualifications:

2+ years of customer service, retail, hospitality or call centre experience. Basic computer skills (Windows, Outlook, web browsers). Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills.

Preferred:

Prior billing or insurance call centre work. Bilingual English and Spanish (pay differential).

Salary range: $590 - $770/month

Pay and benefits:

Paid in USD. Monthly internet allowance. Company laptop. Monthly payments via wire transfer or Wise.

Include your expected salary and earliest start date with your application.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torres Apps, LLC.