Customer Service Advisor

Revenue comes from a mix of advertising, affiliate commissions and a premium tier. Since 2014, the company has run a comparison site for car insurance, mortgages and credit cards.

The role

Thistletrack is hiring for its Member Services team in Madrid. Full-time and part-time shifts available. Remote, open to candidates across Spain. A quiet workspace and good internet are required.

Day to day

• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Requirements

• 2+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

What you get

Compensation: €10,500 - €12,500 annually

• Private health insurance.
• Remote work allowance.
• Training budget.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thistletrack S.L..