Customer Service Advisor

Company overview:

We serve more than two million consumer, small business and commercial clients. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

Position summary:

Looking for a Customer Service Advisor who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a hybrid role. Most of the team is in the Nairobi office Tuesday to Thursday.

Essential duties and responsibilities:

• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.

Requirements:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

• Medical cover.
• Pension contribution.
• Annual leave.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Taifa Bank.