Customer Service Advisor

Battery storage projects pair with solar to help utilities manage peak demand. The person in this role is relocating, so we are hiring a replacement. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

The job includes: process returns, exchanges, refunds and address changes; complete required training and quality coaching sessions; answer inbound calls, live chats and emails from a queue; transfer calls to the right department with a warm handoff; explain bills and payment options and take payments over the phone.

What we're looking for

• 2-4 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: £15.50 - £18.50 p/h

We offer workplace pension, 28 days annual leave including bank holidays, 25 days holiday plus bank holidays and employee assistance programme.

Interviews will be held in person at our Liverpool office.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TA Wind.