Customer Service Advisor

Job summary

Sheikh Wealth Management is looking for a Customer Service Advisor to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Pakistan. We talk mostly in Slack and hop on quick calls when something needs discussing.

Main duties

• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.

What you'll need

• 2+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

Pay: PKR 58,000 - PKR 69,000 pcm

• Provident fund.
• Paid leave.
• Overtime pay.
• Medical insurance.
• Two bonuses a year.

The company

Our office is in a converted house near downtown Multan. We started in 1988 and have grown to about 44 people.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sheikh Wealth Management.