Customer Service Advisor

The garden centre opens in spring with annuals, shrubs, mulch and soil. Books, gifts and toys fill the shelves, with author events every month.

The position

Sereda Mahazyn has an opening for a Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. On site, Kyiv.

Responsibilities

• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department

You'll need

• 3+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills

Nice to have

• Experience handling escalations
• Prior billing or insurance call centre work

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

Compensation: UAH 25,000 - UAH 32,000/month

• Private medical care
• Life insurance
• Multisport card
• Annual bonus
• Overtime paid

Tell us your notice period and what salary you are looking for.

Candidates must be eligible to work in Ukraine.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sereda Mahazyn.