Customer Service Advisor

Overview:

Sai Insurance Group has an opening for a Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Hyderabad, but nobody is required to come in. You will need a reliable internet connection and a quiet place to work.

Essential duties and responsibilities:

• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.

What you'll need:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Pluses:

• Knowledge of e-commerce order systems such as Shopify.
• Bilingual English and Spanish (pay differential)
• Experience handling escalations.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Internet reimbursement.
• Overtime pay.

About us:

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Catastrophe teams deploy adjusters within days of a major storm.

We are reviewing applications as they arrive, so apply early.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sai Insurance Group.