Customer Service Advisor

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Catastrophe teams deploy adjusters within days of a major storm.

Position summary:

Sai Insurance Group is hiring a Customer Service Advisor to work remotely from India. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across India. Day-to-day communication is in Slack and Google Meet.

Job duties:

• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions

What we're looking for:

• 2+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us:

Pay: ₹4.5-6 LPA

• Health insurance for you and your family
• Provident fund
• Paid leave

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sai Insurance Group.