Customer Service Advisor

Most clients live within an hour's drive and come in for reviews twice a year. Sacramento Advisors is hiring a Customer Service Advisor to work remotely from Pakistan. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 11 countries. Headquarters is in Sacramento. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Our standups are at 9:00 AM Pacific. Reliable internet and a power backup are a must.

The job includes: look up orders, accounts and shipping status in the CRM and order system; document every interaction in Zendesk or Salesforce Service Cloud; transfer calls to the right department with a warm handoff.

Required qualifications:

3+ years of customer service, retail, hospitality or call centre experience. Clear speaking voice and good listening skills.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer 24 days paid time off, performance bonus, home office setup budget, annual team retreat, annual learning budget and flexible hours.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sacramento Advisors, Inc..